Rushcutters Wine Storage is committed to protecting your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988.
It is our intention to protect the privacy of the individual and in so doing, comply with the Australian Privacy Principles. This statement sets out Rushcutters Wine Storage (RWS) commitment to the privacy of personal information.
What type of personal information do Rushcutters Wine Storage collect?
Personal information will be collected appropriately, lawfully, fairly and sensitively and wherever possible, directly from yourself and with your consent. It will only be collected for a clear and express purpose.
We collect information about you in the course of registering you as a customer, retaining our services and communicating us. This may include:
How do we collect information?
Personal information will only be collected directly from you when you deal with us. We may collect your personal information via telephone, e-mail, phone or face-to-face.
Other ways in which we collect personal information include:
There may be occasions when we collect personal information about you from a third party, such as when a booking is placed via a referral service.
What if you refuse to supply information?
Generally speaking, you are not obliged to provide us with personal information about you. However, failure to do so may mean that we are unable to transact business with you, or provide you with an appropriate level of service.
Opting in or out
At the time of retaining our services you will be given an opportunity to opt out of being contacted in regards to future specials.
You will also generally be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this policy. For example, you will be given the option to unsubscribe from e-newsletters and other marketing or promotional material sent by us. You may “opt out” from receiving these communications by clicking on an unsubscribe link at the end of an email.
If you receive communications purporting to be connected with us or our services that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please write to us at email@example.com
How does RWS use your personal information?
Personal Information collected by RWS is generally used in any of the following ways:
We will not use your personal information for purposes other than those set out above without your consent or unless that use is authorised under the Privacy Act 1988. RWS will inform you of how the information will be used and disclosed.
When does RWS disclose personal information to third parties?
RWS will only disclose your personal information to persons or bodies external to RWS where permitted by the Privacy Act 1988, including in the following circumstances:
Our contractors have a duty to keep such information confidential and secure. Above all, your personal information will be held in the strictest confidence at all times.
How does RWS protect your personal information?
RWS has security measures designed to provide reasonable protection against misuse and loss, and from unauthorised access, modification or disclosure. Such measures include:
RWS also employs secure methods for the destruction or de-identification of personal information, which is undertaken when permitted by law and where such information is no longer required by us.
What rights do you have to access and correct your personal information held by us?
RWS will take reasonable steps to make sure that the personal information it collects uses or discloses is accurate, complete and up-to-date.
You may request (in writing) access to, and correction of, any of your personal information held by RWS, and such access will be provided and corrections made except where precluded by the Privacy Act 1988.
It is important that you are able to confirm your identity when wishing to access your personal information. RWS will provide the individual with access to the information on request by the individual except to the extent that:
All requests for access and/or correction will be processed within a reasonable time. In some situations, you may be able to access and correct your personal information directly through our website.
There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in order to recover costs.
How does RWS control access to Closed Circuit Television (CCTV) Footage?
CCTV footage is only available to RWS office staff and used for the purpose for incident investigation and related needs.
Aims of the CCTV System
CCTV significantly increases the ability to monitor areas of RWS and aims to do the following:
RWS may need to sight and record identification documents such as Tax File Numbers but RWS will not use a federally assigned identifier such as a Tax File Number as an internal client identifier. RWS will only use or disclose an individual’s federally assigned identifier where:
You are able to ask questions regarding company services without giving identifying information such as a name address and phone number. However, it may be difficult to supply a great deal of relevant information when RWS does not have your particular details available.
Transport of Data Flow
RWS will forward personal information about an individual to another individual or organisation outside Australia only if:
In any event, RWS does not intend to disclose your confidential information overseas.
Queries or Concerns
If you are concerned that RWS may have breached the Australian Privacy Principles you may forward a written complaint or concern regarding a possible breach of the Australian Privacy Principles to the General Manager of RWS by email to the email address firstname.lastname@example.org
The General Manager of RWS will review your written complaint or concern within 5 business days of receipt and will respond to the complainant with 10 business days of receipt of the written complaint or concern.
If you would like any further information, please do not hesitate to contact us.
Clanricarde Investments Pty Limited
ABN 90 053 909 061
Trading as Rushcutters Wine Storage
Level 4, 111 Harrington Street Sydney 2000
Tel: 9255 3600 Fax: 9241 1545